Overview

Health and Wellness Botanicals refund and returns policy lasts for 30 days for wholesale orders. This means you have 30 days after receiving your order to request a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Retail Returns

In the event you receive a returned item from a customer of your store please contact us at sales@hwbotanicals.com and let us know which product was returned. We will replace that product for your inventory at no cost to you. We offer all end customers a 100% satisfaction guarantee. This guarantee is extended through our retailers.

Return Policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@hwbotanicals.com.

Refund Policy

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@hwbotanicals.com and send your item to: 17225 N 57th Ave Glendale, AZ 85308.

To return your product, you should mail your product to: 17225 N 57th Ave Glendale, AZ 85308.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Need Help?

Contact us at sales@hwbotanicals.com for questions related to refunds and returns.